Delivery Information

Payments must be made in GPB, UK Pounds.

Payments
Payments can be made in the following methods:
1. Cheque (UK only)
2. Postal Order (UK Only)
3. Pay Pal
4. Credit/Debit card via a secure online payment system. We do NOT accept Electron.

Cheque Orders:
In order to pay by cheque, add items to your cart as usual and then when ready, go to the shopping cart.  Choose "Pay by cheque" option instead of going to the checkout.  This will then produce an order form with items and postage totalled for you.  Then print this, fill in your delivery details and include a cheque for the total.  Please note we request your email address for purposes of contacting you regarding any delays in delivery. Make the cheques out to "XXX" and send to the address (below).

 When paying by cheque your order will be sent to you once your cheque clears subject to availability of item.
In some cases items must be made to order or shipped in from overseas, in these cases an email will be sent to you to notify you of when your item should be sent to you. Our general policy is that you should receive your item within 2 weeks of purchasing subject to availability.

Postage and Package:
All our items are checked for faults prior to sending and wrapped in layers of bubble wrap to ensure the highest quality of Item and your personal satisfaction.
In the unlikely event of an item being damaged please see our returns policy.

Our method of postage is by Royal Mail Recorded Delivery; this enables us to track the progress of your order.  As items can vary greatly in weight and dimensions, postage will be assigned per item.  This will be displayed in a running total displayed in your shopping cart prior to checkout.

Overseas Shipping:
Overseas shipping will be through Royal Mail Airsure Airmail. This is a secure service that is fully tracked in the UK and abroad.  An extra charge of £XX will be added at checkout for this service.

Payment for overseas order should be made either via credit/debit cards or with Paypal only. We do not accept cheques or postal orders from outside the UK!

Please note:
LiraBraeden.co.uk is not responsible for or liable for any taxes or duties that may be applicable on International orders.

Returns:
We will refund money if
1. An item is broken by the delivery process
2. You no longer wish to purchase an item and it has not yet been processed or sent.
3. An item does not meet your requirements
4. An item is defective and still within the 6 months warranty (taking into consideration suitable wear and tear from use)

Please send us an email to inform us of the problem and send the item back (if applicable) within 7 days of purchase. Once we have received it we will refund your money. We do NOT refund the return postage unless we have sent you the wrong item.

RETURNS / CHEQUE PURCHASE ADDRESS
Lira Braeden
6B Lanwades Business Park
Kennett
Newmarket
Suffolk
CB8 7PN
Tel: 07884 366005
Email Address: info@lirabraeden.com

Outstanding Orders:
Any cheque order that does not arrive within 4 days of purchase will be cancelled. Sorry for any inconvenience caused.

Guarantee
All of our Items come with a standard 6-month guarantee, subject to fair wear and tear of Item. We check Contact Lenses thoroughly before sending, thus we cannot refund or exchange open packs or split and torn lenses as this is usually the result of poor care by the user. Lenses should not be returned to us but to the manufacturer.